FAQ
• How
do I use Cheap Talk Rates.com?
• Are
there any administration, subscription or other fees?
• How
much does a call to COUNTRY X cost?
•
Can
I use Cheap Talk Rates.com from payphones?
•
How
are my calls billed?
•
Can
I ring from my mobile?
• Why
did you change the access number for COUNTRY X?
• Can
I use these access numbers outside The Isle of Man?
• When
do call charges take effect?
•
Why do I have to press the hash (#) key?
• Cheap Talk Rates.com
has overcharged me!
• How
do I contact customer services?
• When
I ring someone abroad will they be charged for the call as well?
• I
received my telephone bill and I have been charged the full international
rate for my call. Why is this?
| How do I use Cheap Talk Rates.com? |
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Simply call the access number corresponding with the destination
you wish to call, followed by the complete international number.
That's all. For queries about the billing procedure please go to
the "How are my calls billed" frequently asked question.
topHow do I sign up for your services?
To use Cheap Talk Rates.com you do not have to register. You just dial the
access number that allows you to phone the international destination.
| Are there any administration,
subscription or other fees? |
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> |
The price stated behind every Cheap Talk Rates.com access number is all-inclusive.
. There are no further connection or subscription costs.
| How much does a call to COUNTRY
X cost? |
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First, find out which access number you need to
dial for your favourite country. Then look at the price stated behind
that access number, this is the price per minute for your call and
the costs for the international part of the call.
Calls are billed per second (please check with your service provider
if they bill per second or per minute), which means a call for 10
minutes and 30 seconds to a 2p/min access number will be a total
cost of 10.5 minutes x 2p = 21p.
Your service provider also usually charges a minimum charge or connection
fee for each call;.
For other networks please contact your service provider.
| Can
I use Cheap Talk Rates.com from payphones? |
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Our access numbers are accessible from any Isle of Man
phone, including payphones. However, be aware that calls from payphones
could be surcharged and may cost more than the price stated on this
website.
| How
are my calls billed? |
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The charges for calls to our access numbers will
simply appear on your normal phone bill from your telephone provider
( Manx Telecom).
Please note that the onward international calls will not be itemised
on your bill. As your normal telephone provider bills you for the
calls, not Cheap Talk Rates.com, all you will be able to see is what your
telephone supplier provides you with. We unfortunately cannot supply
itemised call lists.
| Can
I ring from my mobile? |
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Yes, you can. However be aware that you may be
surcharged by your mobile operator. How much you will be charged
depends on your mobile operator and which tariff plan you have.
Please note your mobile operator controls this rate on their billing
system. We unfortunately have no influence on what they may charge,
nor do we receive a penny extra of any surcharge.
We advise you to get in touch with your mobile phone provider to
double check their rates to our access numbers.
| Why
did you change the access number for COUNTRY X? |
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> |
Our access numbers have a fixed rate attached
to them. We always try to offer the best prices possible and if
the price changes, the access number has to change as well. Every
time our Telediscount buying team are able to negotiate a better
deal with suppliers we pass this discount on to our customers by
lowering certain destinations even further!
Once the negotiated special deal comes to an end we will also have
to change the access number back to its original price.
To ensure you are always calling the cheapest access number possible
sign up for our free newsletter
| Can
I use these access numbers outside The Isle of Man? |
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Unfortunately our access numbers will only work
in the Isle of Man. So if you live abroad or if you are on holiday outside
the Isle of Man you cannot make use of our services.
| When
do call charges take effect? |
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You will be charged from the moment you are connected
to our service, not the moment the call is answered at the other
end. As we want our customers to benefit from no registration, low
prices and access from all networks, we unfortunately cannot change
this. However, should your call not be answered, you will be informed
by our operator and disconnected. Your call should not take more
than two minutes.
| Why
do I have to press the hash (#) key? |
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> |
If you press the hash (#) key after the international
number, you just speed up connection as the computer will know you
have finished dialling. Do not worry if you forget to press the
hash (#) key, a connection will still be established.
| Cheap Talk Rates.com
has overcharged me! |
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> |
Cheap Talk Rates.com cannot overcharge you. The rates to
our access numbers are set by Comreg, the Irish telecommunications
regulator. It is common practise for all landline service providers
to adhere to the charges set by Comreg (please see section “can
I ring from my mobile” for mobile users). However, the rates
you are actually charged on your bill depend on the prices your
service provider has configured on their billing system. We unfortunately
have no influence on their billing system, nor do we receive a penny
extra of any surcharge.
| How
do I contact customer services? |
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In order to keep our prices so low, we have opted
not to have an expensive call centre. Any questions you may have
can be emailed to us and we will get back to you as soon as possible.
| When
I ring someone abroad will they be charged for the call as well? |
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> |
Normally the person receiving a call will never
be charged.
However if you are abroad with your mobile (i.e. not in the country
the mobile number originates from) your mobile provider will charge
you for receiving calls whilst abroad also known as roaming charges.
| I
received my telephone bill and I have been charged the full
international rate for my call. Why is this? |
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> |
If you have been billed at your normal landline
provider’s rate for the international destination you called
and not at the Cheap Talk Rates.com rate for this destination and the international
number you called and not Cheap Talk Rates.com access number appeared on your
bill, this unfortunately means that the Cheap Talk Rates.com access number
was not dialed before the international call was made.
When you call a destination via Cheap Talk Rates.com from a landline, your
landline provider does not know the international number you are
calling via Cheap Talk Rates.com, your landline provider can only show you
the Cheap Talk Rates.com access number you have called. As the international
number has appeared on your landline providers bill, this suggests
that the call was made via your normal landline provider and not
via Cheap Talk Rates.com. So next time you make an international call, remember
to dial the Cheap Talk Rates.com access number before you dial the international
telephone number.
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